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Covid19
Covid19

Covid19 Statement | Rubberduck Bathrooms

28 May 2020, 8:00 PM
Covid19 Statement | Rubberduck Bathrooms

In light of the ongoing global pandemic and the advice given by the UK Govt. we would like to let you know that the health of our customers and staff is our number one priority. This statement serves to keep all Rubberduck Bathrooms customers as informed as reasonably possible. Below is a list of announcements on our current service levels which are subject to change.

Website Operations: The website remains fully operational and will continue to process orders as normal. As per UK Govt. guidelines, both Rubberduck Bathrooms and the manufacturers we connect to are working within the safe working requirements set out by the UK Govt. As such, we expect there will be occasions where the estimated delivery time displayed across the website may not be adhered to.

Phone Lines: Phone lines remain open and Rubberduck Bathrooms staff are now back in the office however a lot of our suppliers are still working from home or with reduced staff. Due to the difficulties of working within the guidelines set out by the UK Govt. and the subsequent increase in telephone quieries relating to Covid-19, phone lines between ourselves and to the manufacturers we connect to may be busier than usual. We ask if you could please bear with us, we will endeavor to help you as quick and as efficiently we can. Please bear in mind that any requests for information on deliveries or stock availability from our suppliers will also take longer than usual due to the aforementioned reasons.

Redcar Showroom: The Showroom has now reopened and is working within the guidelines set out. Home visits and quotations are also back up and running with new installations being booked currently.

Middlesbrough Trade Counter: Has now reopened and is working within the guidelines too.

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IMPORTANT GUIDELINES - Please read before purchasing

  1. All goods should be checked upon receipt and notification of any damages or discrepencies should be received within 24 hours. If you feel you do not have the ability to check for damages/discrepencies within this time frame, sign for the items as damaged and report any issues to us in writing within 14 days. Anything reported beyond this time frame could effect your claim.

  2. Delivery dates given are estimated and subject to change based on information provided by the manufacturer.

  3. Tradespeople SHOULD NOT be booked until goods are received and checked for damages or discrepancies. Rubberduck Bathrooms will not accept liability for any 3rd party costs incurred as a result of any delays in dispatch or incorrect fitments of ordered items (please check measurements prior to ordering to avoid these instances).

  4. Delivery will be made to the nearest hard road point. Carrier staff will generally be as helpful as possible but they will need assistance with heavy loads and unfortunately they are NOT insured to carry goods inside the property.

    If a courier is helpful enough to bring an item inside the property it is done so at the customers risk and it will be down to the customer to ensure proper floor/wall protection is in place prior to placing the items. Any property damage incurred as a result of bringing an item inside the property will not be covered by Rubber Duck Bathrooms Ltd, the manufacturer that supplied said items nor the courier that delivered them.

  5. Deliveries from the manufacturers we connect to are fulfilled by 3rd party carriers i.e. Royal Mail, Parcel Force, FedEx, UPS, DPD etc.

  6. Carrier staff are carrier staff only, they will be as helpful as possible but work to strict timelines and should not be held up while delivering any items. If items cannot be delivered i.e. due to persons not being present to sign for delivery, any additional delivery charges applied by the manufacturer will be chargeable to the consumer.

  7. The risk of the goods passes to the customer from the time of delivery to the customer or any carrier or agent acting on the customers behalf.

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Available Product Ranges;

Most smaller items that are held in stock at Rubberduck Bathrooms are still available. These items are indicated by an "In stock - Next Day Delivery - Click & Collect" message on the product page and will be available for dispatch or collection the same day if ordered before 2pm. Stock updates, delivery times, and collection times may take longer to arrive due to the aforementioned reasons.

Manufacturer Specific Info:

The following manufacturers are still in operation but running a reduced service, if you choose to buy from one of those listed below please allow additional delivery time as these are estimated timescales only.

Brand / Supplier Expected Delivery Time
Abacus Direct 1 - 3 Working Days
Aquadart 1 - 4 Working Days
Bathroom Origins 1 - 3 Working Days
Bayswater 1 - 5 Working Days
Burlington 1 - 5 Working Days
Carron Baths 2 - 5 Working Days
Clearwater 1 - 5 Working Days
Cozytoes 2 - 5 Working Days
Brand / Supplier  Expected Delivery Time
Charlotte Edwards 2 - 5 Working Days
Eastbrook 1 - 5 Working Days
Elations 2 - 5 Working Days
Francis Peglar 1 - 3 Working Days
Frontline 1 - 5 Working Days
Highlife Bathrooms 1 - 5 Working Days
Hudson Reed 2 - 5 Working Days
Hugo2 2 - 5 Working Days
Brand / Supplier  Expected Delivery Time
Insignia 3 - 5 Working Days
JackoBoard 1 - 3 Working Days
Karndean 1 - 3 Working Days
Kindeo 1 - 5 Working Days
Kudos 3 - 5 Working Days
Lakes 2 - 4 Working Days
Lustrolite 2 - 5 Working Days
Mermaid 2 - 5 Working Days
Bathrooms To Love 2 - 5 Working Days
Brand / Supplier Expected Delivery Time
Multipanel 2 - 7 Working Days
MX 2 - 5 Working Days
Nuie 2 - 5 Working Days
Neptune 2 - 7 Working Days
Niagara 1 - 3 Working Days
Nuance 1 - 5 Working Days
Perform Panel 5 - 10 Working Days
Proplas 2 - 5 Working Days
Redroom 2 - 5 Working Days
Brand / Supplier   Expected Delivery Time  
Roman 5 - 14 Working Days
Roman - Accessories 2 - 5 Working Days
Showerwall 2 - 6 Working Days
SplashPanel 2 - 6 Working Days
Signiture 1 - 5 Working Days
Sommer  2 - 5 Working Days
The White Space 2 - 5 Working Days
Traymate 2 - 5 Working Days
Tissino 2 - 5 Working Days
Brand / Supplier Expected Delivery Time
VOX 2 - 7 Working Days
Vitra 2 - 5 Working Days
Wedi 1 - 3 Working Days
Wetwall 2 - 5 Working Days
Zamori 2 - 4 Working Days
   

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This guide was created for reference only. www.rubberduckbathrooms.co.uk can not be held responsible for injury or damage caused if you decide to use this method.

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