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Privacy Policy

Your Privacy Is Very Important To Us

At Rubberduck Bathrooms Limited, we recognise that it is important to support the principle of protecting user privacy in the context of current UK law. This privacy policy explains how and why we use any personal information.

By using our website you consent to the collection and use of your information in accordance with this policy. The processing of personal information is regulated in the UK by the EU General Data Protection Regulation which has replaced the Data Protection Act 1998.

This privacy notice aims to be completely transparent about how we handle and use your personal information. We’ve tried to keep this policy as jargon free as possible, but if you are unsure of any terminology or have any questions or suggestions, please contact our Data Protection Officer using the contact details at the bottom of this page.

Who we are:

Rubberduck Bathrooms (referred to in this policy as “we”, “us” or “our) is a trading name of:

Rubberduck Bathrooms Limited 148 High Street Redcar Cleveland TS10 3DH

The Personal Data we Process:

This section tells you what personal data we may collect from you:

When you register or place orders through our website we collect:

  • Any personal information needed to process your order.
  • This can include your name, billing/delivery address, email address, phone number, and any further information you wish to supply.
  • Your payment details. While we do not hold any card/bank details we may take this info temporarily over the phone when processing your order manually.
  • Technical information including but not limited to, user device type (desktop/tablet/phone), web browser type, location, IP address.

Personal data you provide about yourself anytime you contact us about our services (for example, your name, username and contact details), including by phone, email or post or when you speak with us via social media. When you visit our website, we may collect data including, but not limited to, traffic data, location data, weblogs, page functionality tracking and other communication data.

When you enter a competition, we may collect limited personal details in order to process your entry.

Information collected using cookies stored on your device(s) about the use of our online services.

Your feedback and contributions to customer surveys, reviews and questionnaires.

How we use your Personal Data:

Providing our products and services to you. To carry out our obligations arising from any contracts entered into between you and us, such as the sale of our products and services to you.

Website functionality To ensure that content from our site is presented in the most effective manner for you and for your computer and to allow you to participate in interactive features of our service when you choose to do so.

Sharing your Data:

We do not sell or buy customer data from/to any other 3rd party. Also, we’ll never make your personal data available to anyone outside of Rubberduck Bathrooms Ltd. for them to use for their own marketing purposes.

We may disclose your personal data to any member of our teams, (including 3rd party manufacturers/distributors/couriers we conect to), in order to provide you with our services and meet our legal obligations. We only share your data with 3rd parties, in the following circumstances:

  • To fulfil your order (i.e. delivery companies and distributors)
  • To verify your identity
  • To authorise debit/credit card payments and any other transactions authorised by the customer
  • To monitor user behaviour across the Rubberduck Bathrooms website
  • To administer marketing on behalf of Rubberduck Bathrooms Ltd
  • To meet enforced legal obligations

In the event Rubberduck Bathrooms Ltd is to be acquired by any third party, all customer data held by us could be of the transferred assets.

Marketing & Market Research:

We collect website user data through the use of the website itself, Google Tracking Tags and Microsoft Tracking Tags in order to improve customer experience, improve our product portfolio and services offered too. 

We may use personally identifiable information to send out marketing communications too. You can opt out of this any any time.

Here we explain the choices you have when it comes to receiving marketing communications and being invited to take part in market research.

  • Customers are NOT automatically signed up to any marketing material from Rubberduck Bathrooms Ltd. This is a personal choice and you must choose to sign up to our newsletter to do so. You can also unsubscribe at any time by clicking the unsubscribe link at the bottom of the emails received. 
  • We use your data to improve your experience. We will send you relevant offers, competitions, and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications.
  • We also like to hear your views to help us to improve our services, so we may contact you to invite you to take part in product and customer reviews. Of course, you always have the choice about whether to take part in any survey.

Processing your Data Using our Legitimate Interests:

We have a number of reasons that we can use (or 'process') your personal data. One of these reasons is referred to as 'legitimate interests'. The following are some examples of when and why we would use this approach during our normal course of business:

To improve and enhance our services: We continually asses website user data to help improve the customer experience, our product portfolio and services offered.

In your best interest: We utilise 3rd party payment platforms that use 3d Secure technology in order to protect against fraud when puschasing through our website.

Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.

Website Analytics: To process user data for the purposes of customer analysis, marketing performance analysis on either an individual or aggregated basis.

Market Research: To determine the effectiveness of promotional campaigns and to develop our products, services, systems and relationships with customers.

Due Diligence: We may need to conduct investigations on existing customers, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and/or corruption.

Direct Marketing: Albeit infrequently, we may send direct marketing materials on occasion. We will also make sure our postal marketing is relevant for you and tailored to your interests. You also have the right to opt-out of receiving this information at any time.

When we process any personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

How we Look After your Data:

We will protect the data that you entrust to us via appropriate security measures and controls. We’ll also ensure as best we can that other businesses we conect to are just as careful with your data.

  • We will always take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We ensure your data is encrypted and secure.
  • We will continually test, audit and monitor our compliance with Information Security standards and relevant Data Protection regulations.
  • We ensure those 3rd parties who process your data operate under a Data Sharing Agreement.

Your Data Outside of the EEA:

The data that we collect from you may be transferred to, and stored on servers in a destination outside the European Economic Area (EEA). It may also be visible by staff operating outside the EEA or as part of any maintenance in relation to the website.

Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your personal information and the provision of support services.

We have ensured that appropriate protections are in place to make sure your personal data remains adequately protected and is treated in line with relevant Data Protection laws.

How Long do we Hold your Data:

We hold all customer info in a secure location for as long as necessary.

What can I do?

Right to be informed: We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.

Right to access: You have a right to request access to the personal data that we hold about you and this should be provided to you, under the Data Protection Act 1998, within 40 days. We will need to take an administration fee of £10 to process your request. If you would like a copy of your personal data, please contact us via the Contact us section.

Right to rectification: We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.

Right to erasure: You have the right to have your data ‘erased’ in the following situations:

Where your personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.

  • If you withdraw consent
  • If you object to the processing (and there is no overriding legitimate interest for continuing the processing)
  • In the event your personal data was unlawfully collected and used
  • If your personal data has to be erased in order to comply with any legal obligation

If you would like to request erasure of your personal data, please contact us via the contact us section.

Please note: Each request will be reviewed on a case by case basis and, where we have a lawful reason to retain said data, we may opt to hold that information. Also, any deletion of data could delay any claims processing, if all details relating to said order are removed on request.

Right to Restrict Processing:

You have the right to restrict processing in certain situations such as:

  • Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data.
  • Where you have objected to processing and we are considering whether Rubberduck Bathrooms legitimate grounds override your legitimate grounds.
  • When processing is unlawful and you oppose erasure and request restriction instead.
  • Where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

Right to Data Portability:

You have the right to data portability in certain situations. You have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file.

This applies to:

  • To personal data that you have provided to us
  • Where the processing is based on your consent or for the performance of a contract
  • When processing is carried out by automated means

Right to Object:

You have the right to object to the processing of your data in the following circumstances:

  • Direct marketing (including profiling). Remember you can opt out at any time from marketing communications and you are not automatically enrolled;
  • Where the processing is based on legitimate interests; and
  • Processing for purposes of scientific/historical research and statistics.

Data Protection Officer Contact Info:

Should you have any further question please contact or Data Protection Officer (DPO), who can be contacted in the following ways should you have any questions, complaints or feedback about your privacy:

Mail:  Data Protection Officer Rubberduck Bathrooms Limited 148 High Street Redcar Cleveland TS10 3DH

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