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Privacy Notice

At Rubberduckbathrooms.co.uk we recognise that it is important to support the principle of protecting privacy on data transmitted over the internet in the context of current UK legislation.

This privacy policy explains how we will treat your personal information.

By using our website you consent to the collection and use of your information in accordance with this policy. The processing of personal information is regulated in the UK by the EU General Data Protection Regulation which has replaced the Data Protection Act 1998.

This privacy notice aims to be completely transparent about how we handle and use your personal information. We’ve tried to keep this policy as jargon free as possible, but if you are unsure of any terminology or have any questions or suggestions, please contact our Data Protection Officer using the contact details below.

Who we are:

Rubberduck Bathrooms (referred to in this policy as “we”, “us” or “our) is a trading name of:

Rubberduck Bathrooms Limited 148 High Street Redcar Cleveland TS10 3DH

The personal data we collect:

This section tells you what personal data we may collect from you:

When you register or place orders through our website we collect:

  • Your personal details. This can includes your name, billing and delivery address, email address, phone number, and any further information you supply;
  • Your payment details;
  • Your device information including IP address, device type (desktop/tablet/phone) and browser;

Personal data you provide about yourself anytime you contact us about our services (for example, your name, username and contact details), including by phone, email or post or when you speak with us via social media.

When you visit our site, we may collect data including, but not limited to, traffic data, location data, weblogs, page functionality tracking and other communication data.

When you enter a competition, we may collect limited personal details in order to process your entry.

Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.

Information collected using cookies stored on your device(s) about the use of our online services.

Your feedback and contributions to customer surveys, reviews and questionnaires.

How we use your personal data

Providing our products and services to you. To carry out our obligations arising from any contracts entered into between you and us, such as the sale of our products and services to you.

Website functionality To ensure that content from our site is presented in the most effective manner for you and for your computer and to allow you to participate in interactive features of our service when you choose to do so.

Sharing your data

We may disclose your personal data to any member of our team (including 3rd party companies) In order to provide you with our services and meet our legal obligations, we only share your data with 3rd parties, in the following circumstances:

  • To fulfil your order (this includes Delivery companies and distributors);
  • To verify your identity;
  • To authorise debit/credit card payments and any other transactions authorised by the customer;
  • To manage and maintain the accuracy of your records;
  • To administer marketing on behalf of Rubberduck Bathrooms;
  • To meet legal obligations, for example, for the purposes of national security, taxation and criminal investigations; and

If Rubberduck Bathrooms is acquired by a third party, in which case personal data held by it, about its customers, will be one of the transferred assets.

We’ll never make your personal data available to anyone outside Rubberduck Bathrooms for them to use for their own marketing purposes.

Marketing & Market Research

At Rubberduck Bathrooms, we collect data to give you a better experience, improve our products and services, Here we explain the choices you have when it comes to receiving marketing communications and being invited to take part in market research.

  • You are NOT automatically signed up to marketing material from Rubberduck Bathrooms and you must sign up to our newsletter. You can also unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.
  • We use your data to improve your experience. We will send you relevant offers, competitions, and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications.
  • We also like to hear your views to help us to improve our services, so we may contact you to invite you to take part in product and customer reviews. You always have the choice about whether to take part in this or not.

Processing your data using our Legitimate Interests

We have a number of lawful reasons that we can use (or 'process') your personal data. One of these lawful reasons is called 'legitimate interests'. For example we have a genuine and legitimate reason to and we are not harming any of your rights and interests. The following are some examples of when and why we would use this approach during our normal course of business:

To improve and enhance our services: When we do process your data, we will use it to benefit you and to make your experience better and to improve our products and services.

Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.

Analytics: To process your personal data for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our services and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.

Due Diligence: We may need to conduct investigations on existing customers, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

Direct Marketing: We may send postal marketing. We will also make sure our postal marketing is relevant for you and tailored to your interests. You also have the right to opt-out of receiving this information at any time.

When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

How we look after your data:

We will protect the data that you entrust to us via appropriate security measures and controls. We’ll also ensure that other businesses we work with are just as careful with your data.

  • We will always take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We ensure your data is encrypted and secure.
  • We will continually test, audit and monitor our compliance with Information Security standards and relevant Data Protection regulations.
  • We ensure those 3rd parties who process your data operate under a Data Sharing Agreement.

Your data outside Europe

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.

Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

We have ensured that appropriate protections are in place to make sure your personal data remains adequately protected and is treated in line with relevant Data Protection laws.

How long we hold your data:

We hold your information only as long as necessary

What can I do?

Right to be informed We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.

Right to access You have a right to request access to the personal data that we hold about you and this should be provided to you, under the Data Protection Act 1998, within 40 days. We are able to charge a small fee of £10. If you would like to request a copy of your personal data, please contact us via the Contact us section.

Right to rectification We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.

Right to erasure You have the right to have your data ‘erased’ in the following situations:

Where your personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.

  • When you withdraw consent.
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing.
  • When your personal data was unlawfully processed.
  • When your personal data has to be erased in order to comply with a legal obligation.

If you would like to request erasure of your personal data, please contact us via the contact us section. Please note that each request will be reviewed on a case by case basis and where we have a lawful reason to retain the data, it may not be erased. Please note deletion of data could wave and guarantee / warrantee if data/order information is removed.

Right to restrict processing

You have the right to restrict processing in certain situations such as:

  • Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data.
  • Where you have objected to processing and we are considering whether Rubberduck Bathrooms legitimate grounds override your legitimate grounds.
  • When processing is unlawful and you oppose erasure and request restriction instead.
  • Where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

Right to data portability

You have the right to data portability in certain situations. You have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file. This only applies:

  • To personal data that you have provided to us;
  • Where the processing is based on your consent or for the performance of a contract; and
  • When processing is carried out by automated means.

Right to object

You have the right to object to the processing of your data in the following circumstances:

  • Direct marketing (including profiling). Remember you can opt out at any time from marketing communications and you are not automatically enrolled;
  • Where the processing is based on legitimate interests; and
  • Processing for purposes of scientific/historical research and statistics.

Our Data Protection Officer

Should you have any further question please contact or Data Protection Officer (DPO), who can be contacted in the following ways should you have any questions, complaints or feedback about your privacy:

Mail:  Data Protection Officer Rubberduck Bathrooms Limited 148 High Street Redcar Cleveland TS10 3DH

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