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FAQs

Frequently Asked Questions About Rubberduck Bathrooms

Q: Are you anything to do with Steve Duck?
A: 
No. We are not related to Steve Duck, Steve Duck's Interior company is called Integral Collection. We are Rubberduck Bathrooms Ltd and we do not have any connection to Steve Duck.

Q: Are you part of Rubberduck Bathrooms in Solihull, Stockport or Amazon?
A: No. We are not related to these companies. We are Rubberduck Bathrooms Ltd and not to be confused with the above companies.

Q: Do you offer finance?
A: No Sorry we currently do not offer finance as part of our service. We have found customers can get a better interest deal on a credit card than through finance.

Q: Do you offer a fitting service?
A: Yes, we currently employ two teams of fitters (five personnel) who operate in the Cleveland area from our Redcar showroom. Please use a qualified local plumber to fit your appliances if you are not from the Cleveland area.

Q: When should I book my plumber?
A:
Please wait until all your goods are delivered, and you are 100% sure that everything is OK before booking any tradesmen. We always endeavor to deliver our bathroom items as soon as possible & without damage, but sometimes items may be on backorder at the manufacturer, and due to the very fragile nature of many bathroom products, breakages may in transit. So it is always better to book a plumber once you have received your item and checked for any damage.

Q: I want to order, but I don't have a plumber yet! What do I do?
A:
You can still take advantage of our low prices take delivery of the goods and thus ensure you have everything ready for when the plumber arrives.

Q: Can I order from anywhere in the world?
A:
Rubber Duck Bathrooms Ltd distribute to mainland UK, Scotland and Wales. Extra delivery charges may apply for non-mainland or highland addresses.

Q: What are your delivery times?
A
: Depending on the item(s) you purchase and quantities. Rubberduck Bathrooms endeavors to have items to the customer as soon as possible, and within seven days of the order, however, on larger items and items on backorder from the manufacturer this time may vary. We will contact you via email supplied on checkout with information regarding your order.

Q: Can you supply me with a particular item I have seen elsewhere?
A:
We will certainly try! Please contact us, using the link on the right, with a description you saw it (and a reference number if possible) and we will do our best.

Q: Is RubberDuck Bathrooms safe to deal with?
A:
RubberDuck Bathrooms have been in the bathroom trade for over 10 years. Our site is secured using a 128bit encryption via an SSL certificate and all information is encrypted on our server. All payments are secured using SagePay and Streamline. When you enter your details, everything you type is immediately encrypted (scrambled) on our servers. Once you enter your credit card details, everything you type is once again encrypted (scrambled) by the SagePay security systems. At no time is your credit card number e-mailed or accessible to anyone at SagePay or RubberDuck Bathrooms and credit card details are not stored on our servers.

Q: Why are your prices so much cheaper than my local showroom?
A:
 Because we work on a very low-profit margin the savings are passed on to you the customer.

Q: Can I have my items delivered to my place of work or friend's house?
A:
Yes we can post your items to a different postal address but for security, your billing address must match your credit or debit cards billing address. A signature is required on delivery.

Q: I own a plumbing business, do you do trade accounts?
A:
We can offer trade customers a trade account which makes you eligible for discounts on large orders. Please contact us for more information and terms and conditions.

AFTER YOU HAVE ORDERED

Q: What if I find things are damaged when delivered?
A:
We will supply a new one as long as you tell us within a reasonable time and collect the old item. Please check all items once delivered as we can not replace items broken by plumbers or DIY jobs.

Q: What if you are unable to deliver in the agreed time scale?
A
: Like any other company we may be let down by suppliers, transport, or other reason beyond our control. If we let you down, any posted items will be collected and we will offer a full refund. The refund will be refunded directly to the credit card used during purchase.

Q: How long are your guarantees?
A:
Every item comes with a manufacturer guarantee. Every manufacturer has its own guarantee terms. In general terms products carry a minimum 1-year guarantee. However, some manufactures extend warranties for up to 25 years. Please check with the manufactures website for more information.

Q I've lost my order details - what can I do?
A:
Login to your account on our website and you can retrieve and print all the details you need.

Q: Will all my goods be delivered together or separate?
A:
We always try to deliver all your items together, but in some circumstances, such as items being out of stock for long periods, we will deliver your goods separately. Also, some of our manufacturers and suppliers deliver directly to you.

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