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Delivery FAQ's

Due to the volume of items displayed across the website and the number of suppliers we connect to, we have created this page to help answer some of the FAQ's we receive about deliveries. This page is for information purposes only and is not to be confused with the official Terms and Conditions for Rubber Duck Bathrooms Ltd.

For more info on returning an unwanted item or on what to do when items develop a fault post installation, please see our Returns Policy.

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IMPORTANT GUIDELINES - Please read before purchasing

  1. All goods should be checked upon receipt and notification of any damages or discrepencies should be received within 24 hours. If you feel you do not have the ability to check for damages/discrepencies within this window, give us a call or sign for the items as damaged if you can't get through and report any issues to us in writing ASAP but within 14 days. Anything reported beyond this time frame could effect your claim.

  2. Delivery dates given are estimated and subject to change based on information provided by the manufacturer.

  3. Tradespeople SHOULD NOT be arranged on site until goods are received and checked for damages or discrepancies. Rubber Duck Bathrooms will not accept liability for any 3rd party costs incurred as a result of any delays in dispatch or incorrect fitments of ordered items (please check measurements prior to ordering to avoid these instances).

  4. Delivery will be made to the nearest hard road point. Carrier staff will generally be as helpful as possible but they will need assistance with heavy loads and unfortunately they are NOT insured to carry goods inside the property.

    If a courier is helpful enough to bring an item inside the property it is done so at the customers risk and it will be down to the customer to ensure proper floor/wall protection is in place prior to placing the items. Any property damage incurred as a result of bringing an item inside the property will not be covered by Rubber Duck Bathrooms Ltd, the manufacturer that supplied said items nor the courier that delivered them.

  5. Deliveries from the manufacturers we connect to are fulfilled either by their own dedicated service or 3rd party carriers i.e. Royal Mail, Parcel Force, FedEx, UPS, DPD etc.

  6. Carrier staff are carrier staff only, they are generally as helpful as reasonably possible but do work to strict timelines and should not be held up while delivering any items. If items cannot be delivered i.e. due to persons not being present to sign for delivery, any additional delivery charges applied by the manufacturer will be chargeable to the consumer.

  7. The risk of the goods passes to the customer from the time of delivery to the customer or any carrier or agent acting on the customers behalf.

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Delivery FAQ's

How much will my delivery cost?
Many of our items come with FREE UK mainland delivery as standard. For items that carry a delivery cost, the prices are clearly displayed on the product page and in the shopping cart before confirming your order.

A number of factors can affect the shipping costs, i.e. the manufacturers chosen delivery method, the desired delivery location, the number of and weight of items ordered can be a factor too.

How long will my delivery take?
Many of our items are available for next working day delivery but most are expected to be delivered within 3-5 working days.

Exact delivery times will depend on the item(s) you order, the quantity requested and the manufacturer(s) that supply said item(s). Customers will be contacted by email with a delivery date once the order has been accepted and placed with the manufacturer(s). Any tracking numbers provided by the manufacturer(s) for the couriers used will also be supplied as soon as we receive them.

Please ensure you have supplied a valid telephone number, as couriers may call you to arrange a delivery window. Next Day Delivery refers to the next working day when placed before 3pm (stock depending).

Do you operate a two-man delivery service?
Most items are delivered VIA 3rd party couriers and are a single man, curbside delivery only.

If you are ordering large items such as shower enclosures, shower wall panels, baths etc. please ensure there is an able-bodied person on-site to help deliver the items.

How are my items delivered?
For small or non-fragile items that we hold in stock, we use Royal Mail, Parcel Force, and FedEx on a next day or first class service as standard. Other larger and more fragile items are delivered either by a specialist courier service or by the manufacturer themselves. This helps to ensure the items reach you in good condition and as quick as possible. 

Further Information;

  • All item prices displayed across the website INCLUDE VAT but NOT Shipping costs. Shipping costs will be added during checkout depending on the volume and type of item(s) contained in your shopping basket.
  • On larger orders we try to have all the items arrive at the same date however this is not always possible.
  • None mainland customers will be charged an additional delivery charge or a full refund offered.
  • We have a 2pm delivery cut off time for processing orders for dispatch next day.

Returns:

If you have any problems with any of our items please contact us as soon as possible and we will organise a replacement product if required, and collection of the item. Please see our Returns Policy page for information on returning an unwanted item or an item that develops a fault post installation.

All postage costs are for Mainland UK only. Northern Ireland Customers please contact us before placing an order and we can advise on the postage costs.

Please see our Terms And Conditions and FAQ's for more information


 

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