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Terms & Conditions

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Below are Rubberduck Bathrooms terms & conditions.

Online Terms & Conditions

Please read these terms and conditions carefully before ordering any Products from our website You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

If you do not agree to these terms, you may not use this site. Rubberduck Bathrooms Ltd reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Please note that these Terms and Conditions apply only to the consumer



  1. All goods should be checked upon receipt, and notification of any problems should be received within 24 hours.

  2. Delivery dates given are APPROXIMATE and subject to alteration upon product availability.

  3. Tradesman should NOT be booked until goods are received and checked. Rubberduck Bathrooms DO NOT and WILL NOT accept liability for any 3rd party costs incurred as a result of any delays in dispatch or incorrect fitments of ordered items (please check measurements).

  4. Delivery will be made to the nearest hard road point. Carrier staff will be as helpful as possible but they will need assistance with heavy loads and we regret that they are NOT insured to carry goods upstairs.

  5. All deliveries are made by 3rd party carriers, Parcel Force etc.

  6. Carrier staff are carrier staff only, they will be as helpful as possible but work to strict timelines and should not be held up while delivering any items. If items can't be delivered due to persons not being available to sign for delivery any additional delivery charges will be chargeable to the customer.


Terms and Conditions - Index


1.1 In these terms and conditions:

'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions.

'Supplier' means:

Rubberduck Bathrooms Ltd
148 High Street
TS10 3DH

'Website' means

‘Consumer’ means a person who acquires goods and services for his or her own personal needs (i.e. not corporations or businesses) and excludes commercial users.



2.1 On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean that your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (Rubberduck Bathrooms Ltd) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.

2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working date.

2.3 If any goods are priced in error, Rubberduck Bathrooms Ltd will not be bound to honour incorrect prices.

2.4 When ordering an item from online you are making an offer on an item which Rubberduck Bathrooms can either accept or decline.

2.5 Product images are supplied by manufacturers. Rubberduck Bathrooms Ltd can not be held responsible for incorrect images. Images colours may differ depending on your screen resolution and setting.

2.6 Product samples may differ in colour to actual product due to batch runs (batch numbers). Rubberduck Bathrooms Ltd can not be held responsible for differences between samples and products.



3.1 To cancel your order please email, you will receive a confirmation back to you within 4 business hours.

3.2 If the order has already been dispatched but not delivered, you will be charged the actual cost of returning the product back to Rubberduck Bathrooms Ltd including any return and restocking charges, to avoid this, please accept the order and make your own arrangements to return the item, a full refund will be made for the items returned if they are as new excluding any postage costs incurred to send the items out.

Bespoke items, such as Whirlpool baths may not be cancelled after ordering.

3.4 Refunds will be issued as soon as possible and in any case, within 30 days.

3.5 Rubberduck Bathrooms Ltd hold the right to cancel any orders at any time. Cancellation notice will be given.



4.1 For goods which are shipped on a pallet, the goods will be delivered as close as possible to your front door. The delivery drivers are not insured to take their vehicles off the public highway. If your property is unreachable for any reason, such as access being on a private road, up a flight of stairs (such as flats), or any other obstruction (inc. Narrow streets, controlled parking zones, road markings ), delivery will be made as near to your property as possible.

4.2 The refusal of a delivery due to examples in 3.2 and 4.1, will lead to the actual cost of returning the pallet/parcel to Rubberduck Bathrooms Ltd.

4.3 Missed Delivery - Should a delivery be missed many smaller items (ie taps etc) dispatched with FedEx or Parcel Force will be redelivered or left at a local collection depo Free of Charge, None collection resulting in items being returned to Rubberduck Bathrooms. Should this arise the cost of delivery will be deducd from any refund. Missed deliveries of larger heavy items (ie shower trays, glass, bathroom suites etc) delivered on specialist carriers or pallets will result in a redelivery charge or the cost of actual cost of delivery deduced from any refund.

4.4 The delivery will be made by a single driver and delivered as close as possible to the front door (please see 4.1).

4.5 The driver is NOT insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property.

4.6 Delivery & collection dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Please do not arrange fitting of the items until they have been delivered and checked for discrepancies/damages.  We advise against booking any installers or engaging in preparatory work until full receipt and inspection of your goods has occurred, and will not be liable for any tradesperson costs, consequential loss or compensation in any way. Delivery timescales are given as estimates in good faith but cannot be taken as precise or exact information. We will not liable for any plumbers costs, consequential loss or compensation in any way.


5.1 Small items that arrive by courier, you agree to open all boxes, thoroughly check the goods for damage and notify us via email to if there is damage/shortage within a reasonable time period. If the packaging of the item appears damaged on delivery, please write ‘damaged’ on the delivery note. If you feel you have insufficient time to check the items over, please sign for the items as "Damaged".

5.2 For items which are dispatched using a pallet service please check the goods for damage. Any products damaged in transit must be noted at the time of delivery and documented on the delivery note. The delivery driver will wait for up to 15 minutes whilst you thoroughly check the items for damage. If you have purchased a large number of items, it is advisable that you have another able bodied person to help in checking of the goods.

5.3 If part or all of an order is damaged on delivery, please contact Rubberduck Bathrooms while the courier is there to seek further advice on if to accept all or part of the order, we will then follow up to arrange delivery of the replacement items as required.

5.4 If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.

5.5 From the time of receipted delivery of the goods. Any loss or damage to the goods shall be at your own risk.

5.6 If a bespoke item arrives damaged, a replacement will be dispatched once manufactured.


6. RETURNS POLICY - Non-Faulty Goods

6.1 If you do not require a product when you receive it, you may cancel your order at any time within 14 days of receiving your goods. This is known as the ‘cooling-off period’. If you wish to change or return an item after the cooling off period a restocking fee may apply. Please note, for all returns, any charges incurred for us to send the item to you would be witheld from your refund.

6.2 To cancel your order please notify us in writing (to the address shown in the contact us section) or by email, you can reply to your order confirmation email, your returns number will be your order number with"-return" added, it is recommended that you download and print a returns form here and attach this to the returned item(s).

6.3 If you cancel your order under these provisions, then you will be responsible for returning the goods to us in a resaleable condition at your own cost. You have a responsibility of care, by law to ensure that the goods are received by us in a good condition and unused,  this includes packaging being damaged beyond what is reasonably expected on a courier delivery, due to this please ensure you wrap the item packaging in cling film to secure it rather than using tape, this will also give a surface for the labels to be stuck to without damage being caused to the packaging.

6.4 Rubberduck Bathrooms ltd reserves the right to claim damages for a breach of duty of care if the returned product are unsuitable for resale.

6.5 Due to hygiene concerns, some of our products can not be returned, once opened. If you require a viewing of the goods before purchasing please visit our showroom.

6.6 Bespoke items can not be returned.

6.7 All Returns to be posted to:

Rubberduck Bathrooms Ltd
Returns Department
Unit 9 - 10 Wear Court
Skippers Lane Ind. Est.
TS6 6DU 

7. RETURNS POLICY - Faulty Goods

This applies to goods which develop a fault after installation and not transit damage (please see section 5, for damaged goods in transit).

7.1 All goods supplied by Rubberduck Bathrooms Ltd come with a 12 month manufacturers guarantee. When Products are stated as having longer guarantees, these guarantees are covered by the Manufacturer and not Rubberduck Bathrooms Ltd, this does not affect your statutory rights

7.2 In the event of faulty goods being returned at the expense of the customer, Rubberduck Bathrooms ltd will refund reasonable postage costs.

7.3 All returned faulty goods are tested by the manufacturer, and if the item is not faulty the product value will be refunded minus the cost of the testing process.

7.4 If your purchase develops a fault within the warranty period please notify Rubberduck Bathrooms Ltd. In most cases the Manufacturers offer a service/breakdown engineer service who will visit your property to repair or replace the faulty item. If the fault is not causing any damage, please do not remove the installed item as this could void your guarantee. We find that it is quicker if you contact the manufacturer directly, to arrange a call from an engineer in the case of a product developing a fault.



8.1 A small percentage of items are held on stock at our suppliers, so therefore please await email confirmation (or phone customer services) of pick-up time & date before visiting

8.2 Rubberduck Bathrooms Ltd personnel are not insured to load customers vehicles, so make sure you have an able bodied person to help in the loading of your goods

8.3 Please ensure that you thoroughly check all goods you have collected, as Rubberduck Bathrooms Ltd can not consider any claims for damage or shortages after the items have left our premises. This does not affect your statuary rights



9.1 If you select the delivery option during the checkout stage, you are agreeing to enter into the delivery service contract.

9.2 Once the items have been dispatched from our warehouse the service contract can not be cancelled.

9.3 The refusal of a delivery, may lead to the actual return cost being charged.



10.1 The warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the Suppliers approval.



11.1 By law we have to provide written information to you regarding your rights as a consumer. When using our site, you are accepting that we can send this information electronically to you (on the email you supplied when placing your order) and accept that these contracts and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

11.2 Rubberduck Bathrooms Ltd can not be held responsible for any shortages, incorrect fitment, installation issues due to advice or quotations given over the phone or via email. We can only work off of sizes and information provided to us by yourself (the consumer) and can only act on the information provided.  



12.1 Rubberduck Bathrooms Ltd is not responsible for the availability of, or content located on or through any external site linked to, nor for any transactions between you and such sites.

12.2 If you have any concerns regarding 3rd party sites linked to, please notify us as soon as possible and an investigation will be carried out.



As Rubberduck Bathrooms Ltd continues to grow, we would like to use comments and feedback supplied by our customers to improve our customer service levels and product ranges.

13.1 By sending us your comments regarding products and/or customer services, you agree that we can publish them online.

13.2 If you have experienced any problems with our service, please notify us with the facts to, and allow up to 14 days for a investigation to be carried out and to supply feedback to you.

13.3 If after 13.2, you feel that you have not been treated justly, please do not leave feedback on any online resource without adding the feedback from our customer services department to give a balanced view.

13.4 Publication of fallacious material will result in legal action for libel against the publisher.


Bathroom Installation Terms & Conditions

As part of Rubberduck Bathrooms we install bathrooms within the Redcar and Cleveland area of the UK. All bathrooms installations are subject to terms and conditions. To read the our installation terms and conditions please click here.

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